client love

The team at Refresh are AMAZING. We just love their work. Highly recommend.

RM copywriters are expert communicators, and a reliable and engaging team. We are very proud of the end product!

This is the second project I have worked on with RM, and again, they delivered exactly what we were after. They worked hard to understand our brand and weave our language into the document. Very happy customer!

Refresh Marketing pairs you with the copywriter who is perfectly aligned with your business and offering - which is where the magic happens. That copywriter takes the time to understand your messaging, tone of voice and goal. They also take all the hard stuff away from you and then come back with beautiful, polished copy that sounds like you. I'm a big fan, thank you so much.

RM's work was exceptional. My copywriter was very easy to work with and the quality of work was very impressive, going above and beyond to meet the objectives of the project. When working with third parties it is rare to be able to collaborate so constructively. Feedback throughout the project was not only very openly accepted, but also built upon, resulting in a high standard of copy inline with the brand and its goals.

The copywriters from Refresh Marketing were a pleasure to collaborate with on our Capabilities Statement. What seemed like an overwhelming task to begin with, immediately evoked excitement and resulted in a document we are very proud of. Their service was seamless, the process was easy to navigate and their level of care and attention to the detail second to none. Thank you to the very talented team!

I needed some strategic, but simple, copywriters for my new business. I needed to speak to my audience in a personable way, while also speaking to my clients in another. I found that RM were very attentive, asked for feedback regularly and checked in if they needed clarity on anything, which I appreciated. I would recommend and work with Refresh Marketing again.

The professional services I offer are unique to the market and my brief was conceptual in nature. Refresh Marketing took the time to understand my requirements and worked with me on the copy until we landed it. They were patient, honest and professional.

Writing for the IT industry is not an easy task – how do you make really technical, totally unsexy topics engaging, interesting, and valuable for the end user? It's possible, but rarely done well. Working with Refresh Marketing, they stuck to the brief to a T: the content was well-written, engaging, had ample references (key when you're in an industry that requires facts), and was in our brand voice – with no edits! Their process was great and allowed me to see that they'd understood the brief well before they even wrote the piece.

We've found the entire Refresh team to be very friendly, organised and thorough. Each piece is undertaken with enthusiasm, excitement and eagerness! Couldn't recommend higher!

Refresh Marketing was an absolute pleasure to work with. Our project had some challenges yet the team was innovative and flexible in their approach, as well as efficient and approachable throughout. We are thrilled with their results – an early estimate on one of their communication pieces looks like they may have doubled the revenue of last year's appeal! We are so grateful for the fantastic work they've done for us.

Refresh Marketing were lovely to work with, they were very approachable – with a great turn around.

It's great to see all our communication being much more harmonious across all the material and the recent editorial article reflects that well. I'm liking the tone and glad we've pushed the boundaries.

I would highly recommend RM to anyone who's time poor and struggling with words for their website and other brand content. Maddy was a superstar writing all the copy for my new website. Although we were only able to meet over a Zoom call, she perfectly understood my needs and showcased our brand personality. The team at RM also helped my business with brand collateral design. As I only want the best result, I'm not one to rush any project. Given this, RM were extremely patient from start to finish. Thanks RM.

Refresh Marketing were amazing to work with! Not only did they deliver concise and sharp content, but they went the extra mile to really get to know our mission, brand and story. They represented who we are and what we do in the most accessible and authentic way. We are so impressed and grateful for Refresh Marketing – true professionals who truly know their stuff!

Refresh Marketing has been a dream to work with across our marketing suite. The team is creative, smart, diligent, meticulous, easy to work with and willing to go way beyond the extra mile to produce dazzling copy. Writing rockstars who I will be using again and again.

An effective appeal in a tight timeline, we appreciated Vikki's prompt turn around and creative eye in the development of this campaign.

Vikki and her team helped us build a tone of voice reference for our team to use. The process was really efficient. We are very glad we chose to go ahead with the project.

I knew I found the right copywriting team because their own website messaging was on point and enticing! The delightful bonus for me was that during the process of the RM team finding out about my business, I felt like I learned more about it myself. It was evident from the get go that they genuinely cared about me, my business and providing premium results.

I came across Refresh Marketing from their website and google search ranking (always a good indicator). They took the time to meet me and understand my requirements, an initiative which proved to be crucial in getting the output right the first time! They were very good at getting to the heart of the message I wanted to convey, and extremely accommodating in all the dealings I had with them. Will definitely use Refresh Marketing again...maybe to rewrite this testimonial!

I have worked with a couple of other bloggers and copywriters previously and could not achieve the milestones. But my experience with RM has been different. They are really great at communication, on-time delivery and quality.

Refresh Marketing was really easy to work with. They took the time to understand my business and needs, and created content that reflects who I am and what I offer – without all the distracting waffle that I would have included! I would happily recommend them.

Having worked with Vikki and the team previously, we always found the experience "refreshing". The time taken to understand our industry and requirements for the new website paid dividends, making the process enjoyable and stress-free.

We are so grateful to be working with such a wonderful team – the ideas and enthusiasm that you bring to the table and the quality of your writing is nothing short of exceptional. Thank you!

Refresh Marketing feels like a part of the Harwyn team. They know our business, inside-out, and are as good as any one of our employees. I love how RM is always on the front foot. They’re warm and friendly, yet highly professional. Best of all, RM has gone above the typical copywriting call of duty – helping the business in ways we didn’t expect.

Refresh Marketing has been professional and supportive from our first interaction. I love how they have captured the warmth of our brand and our professionalism. I highly recommend the team to any business.

Vikki and the team did a great job helping us create the content for our new website and we are also very happy with the work done by Sari to build the website. Most pleasing has been Vikki's genuine interest and effort to learn and understand what our business objectives and products are and best reflect this in the content. I am happy to recommend Refresh Marketing!

The Refresh team is a savvy bunch who nailed my brief right from the start. Their work is clever, beautifully written and always delivered on time. They listen, and make astute suggestions but are never pushy. I started off needing a few articles and have ended up using them for many other projects, including social media content and print collateral. Couldn't be happier.

Refresh Marketing was an absolute pleasure to work with. Our project had some challenges yet the team was innovative and flexible in their approach, as well as efficient and approachable throughout. We are thrilled with their results – an early estimate on one of their communications pieces looks like it may have doubled the revenue of last year's appeal! We are so grateful for the fantastic work they've done for us.

Vikki really dug deep to get to know me and understand what my company is all about – beyond the surface. With a genuine commitment for getting to the heart of what matters most, she helped me sort through the craziness of a new business. As a result, I not only have a website which people absolutely love, I also have a crystal-clear set of goals and values for my business. She's balanced value, insight, inspiration and nurture perfectly.

Vikki and the team were a delight to work with. They're professional, strategic and have the ability to infuse emotions seamlessly into words. We are thrilled with the copy for our website.

Refresh Marketing were a pleasure to work with. They were with us every step of the way, and helped us in ways we didn't know we needed. We're already looking forward to working with them again in 2020.

I am very happy with the work that the team produced. They nailed the brief and delivered high quality work. Their marketing background was an extra bonus - it guided the work in the right direction. I would definitely recommend them to others.

Vikki and her team did an excellent job of firstly understanding the nature of my business and then turning complex concepts into easily understandable copy. A job well done across both the digital brochures and website. I would have no hesitation recommending Vikki or her team for future work.

Working with Refresh Marketing has been a wonderful experience. The team have been very helpful, professional and quick. They provided excellent communication throughout, as well as excellent copy for my website. The process has been a delight!

I love my website. Every time I look at it, I love it more. The time, trouble and care you have taken has been remarkable - as has your skill and professionalism. I can’t wait to have the opportunity to refer one of my clients so they too can experience the same magic.

Vikki and the team were fantastic from start to finish. They took the time to understand our business and helped us to reflect on and refine our brand tone and personality. The process was efficient and it was fantastic to be able to pick up the phone at any time to discuss ideas. The end product was fantastic and we are very grateful for Vikki and the team's help and advice along the way.

Working with the Refresh Marketing team has been an absolute delight! They were my backbone in getting this website up and went beyond every expectation. Anyone would be out of their mind not to use them. Thank you!

I can't emphasise strongly enough how pleased I am with the website content. It's absolutely a stroke of genius how your team has structured everything. I'm absolutely delighted with the content Refresh Marketing has put together. BRAVO!

I came across Refresh Marketing from their website and google search ranking (always a good indicator). They took the time to meet me and understand my requirements, an initiative which proved to be crucial in getting the output right the first time! They were very good at getting to the heart of the message I wanted to convey, and extremely accommodating in all the dealings I had with them. Will definitely use Refresh Marketing again...maybe to rewrite this testimonial!

Vikki's copywriting work has been professional and efficient. We value her use of concise and engaging wording to meet our briefs.

Love your work! You have done such a terrific job, there will be very little editing in my part. I will have a closer look and send you my few contributions soon. In the meantime, please pat yourself on the back for a job well done.

With a short lead time, Refresh Marketing was attentive to our needs and worked hard to produce great work that had the sentiments we were after.

The Refresh Marketing team quickly discerned what I was trying to do and say, and created a language and format to match. I’m delighted with the crisp, fresh copy they delivered, and their responsiveness throughout the process.

An effective appeal in a tight timeline. We appreciated Vikki’s prompt turn around and creative eye in the development of this campaign.

Vikki and her team were great to deal with and worked through a volume of content for us. They were responsive, efficient and worked hard to understand our requirements. The feedback from within the business was great – and the final outcome was simpler, clearer and more effective.

Refresh Marketing's briefs have been to create copy that makes financial jargon simple for an audience that's not financially literate. They nails the briefs close to perfect the first time, every time. I can rely on them to deliver great copy without much back and forth on drafting.

Vikki was a godsend to my business. She decluttered my website without taking away essential information. Everything is now clear, easy to read and to the point.

Refresh Marketing distilled the essence of what I was after very quickly. They are welcoming and professional in all aspects of their work. A 'refresh' was exactly what I was after and I appreciated the team's expertise.

Refresh Marketing is sincere and crafts content that cuts through the noise. They communicate clearly with your target audience in terms they can understand.

Refresh Marketing was recommended to us by our graphic designer - and we couldn't be happier. By the end of our first meeting, we were sold. When they nailed the first draft, we knew we had made the right choice. Their quality speaks for itself and their process was so easy and efficient. We have now chosen to work with Refresh Marketing on more projects.

Vikki took the time to find out about our business and made sure she understood exactly what we wanted before she wrote the letter for us.

The Refresh Marketing team challenges you to really understand who your market is so they can create content that your audience wants to hear rather than what you want to say.

Short and sweet, bite size but meaningful, significant and sincere. I would like to express my gratitude and cannot thank you enough for your inspiration and creativity in writing my online biography. Every helping hand, either small or big makes a huge difference to a lost soul.

Just like magic it all came together under a tight deadline and a vague brief. Your input and creative thoughts at all stages of our project were invaluable.

Vikki was amazing from the first moment and stood out above and beyond the other copywriters I contacted. Her willingness to come meet us to discuss the brief was a breath of fresh air and integral to the success of our project. Due to the nature of our business and the many people involved, the unlimited revisions also appealed. I highly recommend Vikki to anyone - she will take your copy to the next level!

Vikki has been a tremendous help to us. Her knowledge and passion for writing shines through every piece of work. Our 2015 and 2016 Annual Reports specifically stand out. She’s taken the time to understand every aspect of our organisation to ensure her work clearly represents who we are. I’m looking forward to working with her again.

Vikki very quickly understood my brief and delivered copy on my brand. Thank you!

Vikki is so much more than a great copywriter. She's a great listener too! We had a couple of short brainstorming sessions to discuss the brief and she provided a fantastic result within the specified time-frame. Would I recommend Vikki? Absolutely - for her high quality and standard of work, her process, her communication and her can-do attitude.

Vikki is very professional, efficient and personable. She listened to my story and reflected the passion I have for my business and my clients. You can be confident that she will represent your passion too.

Our unique brief was a challenge but we received outstanding service and a fast turnaround time which was greatly appreciated. We highly recommend Vikki!

Vikki did a great job. Timelines were tough and expectations were high, however the end result was fantastic. We were very happy and grateful. A job very well done.

Vikki offers a refreshing no-nonsense, straight-talking approach to her work. She is easy to work and we look forward to doing so again.

Vikki did an amazing job rewriting the content for our website. She turned it around quickly and went over and above working on this during holidays and tough deadlines. She was a pleasure to work with.

Thank you very much for all your assistance. It is always great to have your input, improving our message to the market and bringing consistency into everything we do. We’ve come a long way with your help.

I am so pleased I chose you to write the website content for my business - I barely had to change anything at all! Thanks so much for what you've done, I'm truly loving it.

Thank you for working with us to create a tagline for our new student services model. We loved so many of your ideas and have decided to go with the one you recommended which we believe is the perfect fit. We really appreciated your rigorous approach to developing options as it made reaching our decision and then explaining our rationale so painless!

Vikki is a dynamo who has fully grasped what our business is all about. Her creative writing, vibrant personality and attention to deadlines has allowed our project to progress seamlessly to completion. I am looking forward to continuing our fun and a professional alliance as we enter stage two of our strategy.

The Refresh Marketing team is strategic, professional and extremely committed. They helped us clarify our thinking around our brand, vision and service offering, structure our website and communicate with our audience in a way we never could have. We now partner with Refresh Marketing for all of our communication needs. Engaging them was the best decision we could have made.

Vikki took the time to understand our offering and created website copy that was spot on. She managed to convey all our key messages succinctly and with flair – and was also a pleasure to work with. Vikki truly has a gift.

You’ve captured everything perfectly - thank you for your expertise and beautifully written content.

Vikki worked with our fundraising team on our 2016 Summer Fire Appeal. She provided valuable input on the cause and format of the campaign, project managed the design and wrote all of the copy. She is an inspirational business partner, who is creative and thorough in everything she does, and is an absolute pleasure to work with. I would not hesitate to recommend her and cannot wait to work with her again on our next project.

I have engaged Vikki several times throughout my career while at different organisations and she always produces work of the highest level. Vikki has a terrific ability to distil complex information and transform it into writing that’s appealing and easy to digest. She is easy to work with, delivers on time and on budget - and has a great sense of humour. I will now only work with Vikki when it comes to writing copy!

Vikki was able to easily understand our business and translate our ideas into clear content that represents our brand. Her engagement process was also efficient and saved us a lot of my time.

Vikki is full of energy and fresh ideas. She supported us in our recent brand relaunch - rewriting everything from our new website and email templates through to our DM letters and brochures. Vikki works with us from concept creation right through to content delivery and nails it every time. We value her partnership immensely and look forward to working with her for a long time to come.

Vikki was so easy to work with. She transformed our content from a dry business writing style into a vibrant and interesting read. The best part is that after rewriting our entire website, we barely had to make any changes! We were expecting to have to make rounds and rounds of edits - so I am a very happy client right now. She nailed it!

Firstly, your work is simply fantastic. While reading your draft, I felt myself becoming even more motivated and committed to my organisation's cause, which must be a good thing. Thank you also for the super quick turnaround. We are very excited to have you on board - so here's to making a real difference.

The quality and professionalism of all our external communications - including newsletters, brochures and website content - has greatly improved since we began to engage Vikki. She has helped us to identify and communicate the key messages of our business, and I've received a lot of positive feedback from clients about the enhanced Urban Intelligence brand.

Australian Unity recently engaged Vikki to rewrite a brochure for a complex product. After a short over-the-phone briefing session, Vikki grasped our project quickly and added value straight away. She worked autonomously - with minimal questions and fuss. Vikki was also transparent with costs and met our tight deadline. What's more, the quality of her work exceeded our expectations and she was very friendly and easy to communicate with.

Finding time to create new content for our website was a significant burden on our business. When we decided to engage a content writer, we met with Vikki and were very impressed with her personable and practical approach. Vikki is extremely approachable with any idea you may have and her feedback was invaluable. She is a valued asset of our business and we look forward to continuing to work with her in the future.

Working with Vikki was a great experience. She was engaging and perceptive and demonstrated a unique ability to encapsulate feeling into succinct and easy-to-read content. And due to the respect she holds in her industry, she was able to connect me with other professionals who also added great value to my business and marketing strategy.

Overall it was a great experience working with Vikki. She delivered the project on time and to budget. However, what we valued most, was her general advice about our website strategy and about how we should promote ourselves. We will definitely be recommending Vikki to others.

We engaged Vikki to edit the Faculty of Education Handbooks and to proof our online course maps. Vikki was thorough and reliable with a professional, consultative approach. She asked a lot of questions to clarify the task which we really valued. The work Vikki delivered was of a high quality and she met our tight deadlines comfortably. We would engage Vikki again.

When a I stumbled across your website via Google, I knew you would be the perfect person to rewrite my webpage. Your marketing background proved invaluable because it helped me understand the importance of defining a clear point of difference for my brand. The research and brand positioning work you did was instrumental in helping to deliver the right message to my customers.

Thank you for rewriting our website content  - we really value your professionalism, advice and passion. You understood and articulated our point of difference perfectly. Your writing will certainly strike a more powerful connection with our potential clients.

Vikki is a creative writer who produced impressive results for our new website - without stretching the truth. She was able to meet our tight time-frames and delivered all outputs as promised. I will certainly turn to Vikki again for future writing projects.

We always knew that writing content for our new website was going to be challenging - so we wanted to be sure we found the right person. When Vikki was recommended to us by someone we trusted, we contacted her straight away. And we were not disappointed. Vikki is easy to deal with, respectful, attentive and responsive. We valued her original ideas and ability to think outside the box. Most importantly however, we are thrilled with the end result.

Oh my goodness, we love your work! I have been with my hard-to-please partner for 16 years and I have never seen him this ecstatic about anyone before. This is rare feedback on his part I can assure you. I am doing a little happy dance right now because I was the one who found you! Thanks so much for making me look so good, Vikki.

Vikki was a pleasure to work with. She answered all briefs on time, if not before, with fresh and creative ideas. She worked with Kmart for 2-3 months and supported the Marketing team with communications across web and catalogue. She transformed confusing briefs into simple, clear and creative solutions.

I chose Vikki Maver from Refresh Marketing to update the copy on my video production company's website. Vikki invested the time, and asked the right questions, to clearly understand my business, and my clients. She not only listened carefully to my requests, but also recommended ideas and approaches I had not considered that led to an even more successful outcome. It's great working with Vikki because she is very professional and reliable. Vikki was happy to  keep working on the project until I was 100% happy. This really showed her commitment to the project, and helped lead to a very positive result.

Vikki really understands writing for the web, she understood our brief and we're really pleased with her work. Vikki was able to meet our tight deadline and we'll be recommending her in the future.

I was referred to Vikki by a colleague at Monash - and I'm so glad I was. I loved the way Vikki analysed our course descriptions and rewrote them in a short, simple and uncluttered way. Her suggestions and tips have been excellent.Since first helping us, we asked Vikki to rewrite our entire suite of printed material. I'm now keen to work with her on our online content too.

Thanks again for the flyer. I really do love it as it just makes it so much clearer and will really strike a chord. You've definitely got a gift.

I retained Vikki to develop the content for my new business website. She was absolutely amazing in being able to transform arguably dull and repetitive information into something interesting, enjoyable to read and highly informative. Every time I write, whether it be business related to otherwise, I ask myself "How would Vikki put this?" I learnt a lot from Vikki about engaging an audience and I would use her again in a heartbeat. She comes recommended highly from me, that's for sure.

Vikki assisted me with the text for my website. She was able to articulate my ideas in a clear, succinct and interesting way, and I love the result.

Vikki has worked with Hatch Financial Services to develop copy for our website and other marketing materials. We have been delighted with her work on each and every occasion. What stood out is that Vikki took a detailed brief at the outset and went to great lengths to understand both our business and what we were looking for in each piece of copy.  This translated into clear, concise copy that conveyed our key messages in a simple but engaging and professional way. I have no doubt that we will continue to use Vikki further.

At MBS, we typically have several stakeholders that need to approve our external communications, and everyone responds very positively to Vikki’s work. Vikki takes the time to understand our needs – no matter how complex – and asks all the right questions. This means we rarely need to make significant changes to her writing. Her first drafts hit the mark.

We recently asked Vikki to write a new sales brochure for our business, and we are so pleased we did. We operate in a very complex industry and Vikki did an excellent job understanding our business and transforming our thoughts into a clear and compelling written message. Vikki’s simple yet professional writing style will give us the edge we need in the highly competitive energy market.

Thank you for the awesome job you did writing our new corporate brochure. Your words perfectly capture the unique culture of our firm and the upbeat feel we were seeking. We are very happy and excited with the result!

Anyone can write but copywriting is an art form that Vikki clearly demonstrates. It's also the approach to clients through understanding often complex briefs and audiences which has been made it a pleasure to work with Vikki on a number of projects for Monash University. We also had the opportunity to experience a writing workshop seminar which has renewed my own personal interest in what makes for good writing.

Vikki has done a very good job capturing a relatively disjointed description of what our company is all about and coming up with an excellent document not only for our customer proposal template, but also for the entire website. I would highly recommend Vikki to anyone serious about their online or on paper image.

Vikki was able to turn dense, confusing web text into short, effective messages. She transformed key pages of our website, making our messages clear and easy to understand.

Engaging Vikki was definitely a wise marketing and business decision. Our website was complex and difficult to interpret, but she turned it around. She changed the words and captured our key messages for all to understand. Vikki is also great to deal with. She provided insightful advice and is a natural communicator. I highly recommend her to anyone.

Vikki provided clarity in words from a complexity of thoughts. She helped me communicate the value of my services and produce a website I am proud of.

We were initially unsure of the value of engaging a professional web writer. But Vikki’s work was well worth our investment. She wrote our entire website and helped us communicate a clear point of difference in our competitive industry. Vikki put into words what we never could have.

Vikki Maver performs many writing tasks for the Commercial Card Team and we are confident in her ability to get it right. We value her clear and simple writing style - which is especially important in the banking industry. Vikki's work never disappoints.

Refresh Marketing made the implementation of our marketing platform a simple process. Vikki is professional, prompt and delivers when she says she will. She definitely has a way with words!

Thank you for helping us re-launch our website. You grasped our key business and marketing messages quickly and accurately while providing a fresh perspective on an offering we were too close to. We now proudly promote our new site to clients and prospects. It speaks to our audience and projects the exact image we were hoping for.

We are an online business so our website is everything. And until we met you we didn’t realise how important the written message is. We have a complicated service to communicate and you nailed it. The positive customer feedback we started receiving soon after our new content went live, is proof in the pudding. Thank you for taking the time to understand our business and making sure you got it right. Plus the extra marketing tips and ideas you gave us along the way were invaluable.

We wish we found you long ago. It was like you wove a magic wand over our words. You helped us find the right image for our business and now appreciate what a difference it makes hiring someone of your experience and calibre.

Working with Vikki from Refresh Marketing was a great experience. Her comprehensive knowledge and professionalism helped us considerably. We were very happy with the quality of her writing and the speed with which she delivered. I would certainly recommend Refresh Marketing to others.

After one briefing session, Refresh Marketing’s first draft of copy was brand compliant and met the websites copy objectives. Style and tone were perfect.

I have worked with Vikki Maver for more than four years and I have always valued her marketing insights and her deep understanding of the marketing process. Vikki has completed many copywriting assignments for me and without exception her work has always been of the highest order. She has the happy knack of being able to connect with target markets and to craft impactful copy that works.

Vikki took my sentiments and ideas and cleverly crafted them into something catchy and readable.