client love

Aw, shucks!

True professionals who truly know their stuff!

Refresh Marketing were amazing to work with! Not only did they deliver concise and sharp content, but they went the extra mile to really get to know our mission, brand and story. They represented who we are and what we do in the most accessible and authentic way. We are so impressed and grateful for Refresh Marketing – true professionals who truly know their stuff!

Gabrielle Morrissey Hansen | CEO
Kids Giving Back

Well-presented, educational and FUN

The writing workshop was well-presented, educational and FUN for the whole team. A great team-building activity, as well as an educational day for all levels of skill and experience. Would definitely recommend it - five stars!

Darron Cook | Managing Director
Aalto Consulting

Writing rockstars who I will be using again and again

Refresh Marketing has been a dream to work with across our marketing suite. The team is creative, smart, diligent, meticulous, easy to work with and willing to go way beyond the extra mile to produce dazzling copy. Writing rockstars who I will be using again and again.

Helen Beeby | Philanthropy Executive
Arts Centre Melbourne

Effective appeal in a tight timeline

An effective appeal in a tight timeline, we appreciated Vikki's prompt turn around and creative eye in the development of this campaign.

Jemma Edwards | Donor Development Manager
Red Nose Australia

Gave me great confidence

Vikki has been great to work with. Super responsive and gave me great confidence that she could provide the training that my team needed.

Anna Chatfield | Principal Adviser
Homes Victoria

Incredibly refreshing

It’s incredibly refreshing to have a writing method that’s designed for business. Your delivery technique is fantastic. Thanks again Vikki! I will be recommending this course to everyone.

Laura Horton | Senior Consultant
Call Design

We will see an immediate improvement

Thank you for running your course. The delivery was excellent. I have received a lot of very positive feedback from several participants (this is not often the case following mandated training). I am sure we will see an immediate improvement in the team's writing.

Ari Freund | Senior Credit Analyst
In Front Business Solutions

We are very glad we chose to go ahead with the project

Vikki and her team helped us build a tone of voice reference for our team to use. The process was really efficient. We are very glad we chose to go ahead with the project.

Chris Dahl | Director of Sales & Growth
Pin Payments

Vikki really proved her authority in the writing space

I've worked with Vikki previously and was very excited to engage her in my new role. Despite lockdown, we had two amazing sessions that were engaging and valuable to everyone who attended. Vikki really proved her authority in the writing space. The courses were a great balance of listening and putting the theory into practice!

Rebekah Dus | National Digital Marketing Manager
AMP Capital

It was evident from the get go that they genuinely cared

I knew I found the right copywriting team because their own website messaging was on point and enticing! The delightful bonus for me was that during the process of the RM team finding out about my business, I felt like I learned more about it myself. It was evident from the get go that they genuinely cared about me, my business and providing premium results.

Brenda James | Leadership & Team Development Specialist
Team Reboot

Will definitely use them again

I came across Refresh Marketing from their website and google search ranking (always a good indicator). They took the time to meet me and understand my requirements, an initiative which proved to be crucial in getting the output right the first time! They were very good at getting to the heart of the message I wanted to convey, and extremely accommodating in all the dealings I had with them. Will definitely use Refresh Marketing again...maybe to rewrite this testimonial!

Peter Myers | Director
Emot Wedding Photography

They are really great at communication, on-time delivery and quality

I have worked with a couple of other bloggers and copywriters previously and could not achieve the milestones. But my experience with RM has been different. They are really great at communication, on-time delivery and quality.

Dr Fahimeh McGregor | Principal Consultant
Delta Informed Decisions

They took the time to understand my business and needs

Refresh Marketing was really easy to work with. They took the time to understand my business and needs, and created content that reflects who I am and what I offer – without all the distracting waffle that I would have included! I would happily recommend them.

Jamie Mushin | Owner
Full Potential

We always found the experience 'refreshing'

Having worked with Vikki and the team previously, we always found the experience "refreshing". The time taken to understand our industry and requirements for the new website paid dividends, making the process enjoyable and stress-free.

Adam Georgeson | Marketing Manager
APD Projects

Your writing is nothing short of exceptional

We are so grateful to be working with such a wonderful team – the ideas and enthusiasm that you bring to the table and the quality of your writing is nothing short of exceptional. Thank you!

Christine Langdon | Chief of Good
The Good Registry

As good as any one of our employees

Refresh Marketing feels like a part of the Harwyn team. They know our business, inside-out, and are as good as any one of our employees. I love how RM is always on the front foot. They’re warm and friendly, yet highly professional. Best of all, RM has gone above the typical copywriting call of duty – helping the business in ways we didn’t expect.

Jason Fremder | Founder & Managing Director

Thank you for helping us become better writers

I contacted Refresh Marketing after searching the internet for training in business writing. Vikki was very easy to work with prior to the sessions and delivered on the agreed outcomes. The feedback from the team has been very positive and I thank Vikki for assisting the organisation in becoming better writers.

Karryn Goode | CEO
Rights Information & Advocacy Centre Incorporated (RIAC)

Takes the time to understand the needs of her clients

Vikki has a can-do attitude and natural relationship-building abilities. She is a skilled individual who takes the time to understand the needs of her clients and is enthusiastic about her work and delivering sustainable outcomes. I have no hesitation in recommending her to anyone needing writing skills training and education.

Marc Pascoe | Learning and Development Business Partner
Mayne Pharma

Personal and engaging

We are in the business of communicating. Giving our people the tools to do that in a personal and engaging yet professional way was fantastic. And we had a laugh along the way.

Naamon Eurell | Executive Officer
Statewide Mutual

Highly recommend to any business

Refresh Marketing has been professional and supportive from our first interaction. I love how they have captured the warmth of our brand and our professionalism. I highly recommend the team to any business.

Alison Charpentier | Managing Director
Elevate Solar & Energy Solutions

A genuine interest to learn about our business

Vikki and the team did a great job helping us create the content for our new website and we are also very happy with the work done by Sari to build the website. Most pleasing has been Vikki's genuine interest and effort to learn and understand what our business objectives and products are and best reflect this in the content. I am happy to recommend Refresh Marketing!

Trent Loebel | CEO
Torus & CIC Technology

Training that sticks with you over time

Vikki is fantastic. She provides tailored examples of how to improve YOUR writing. Vikki is engaging and energetic - a great combination to provide training that sticks with you over time.

Kathleen Buckley | Principal

A savvy bunch who nailed the brief from the start

The Refresh team is a savvy bunch who nailed my brief right from the start. Their work is clever, beautifully written and always delivered on time. They listen, and make astute suggestions but are never pushy. I started off needing a few articles and have ended up using them for many other projects, including social media content and print collateral. Couldn't be happier.

Rebecca Eggers | Owner
Norwest Paediatric Dentistry

The team has learnt vital skills

We all know how to write, but we don't all know how to write so that our words actually get read. The team has no doubt learnt vital skills to make their written communication clearer, more concise and more scannable for the reader

Andrea Blank | Head of Sales, Specialty Products
Mayne Pharma

Directly met the needs of our company

Refresh Marketing provided valuable training which directly met the needs of our company. It was engaging and well-structured. Vikki is an excellent presenter.

Janeen Woods | Director
OneFocus Financial Services

Engaging and authentic

Vikki is engaging and authentic. The interactive and hands-on approach meant we were able to get the most out of the session. Our team walked away with confidence and a plan to attack all future writing. Thank you!

Samantha Smith | Office Admin
Darling Park Management

Innovative and flexible in their approach

Refresh Marketing was an absolute pleasure to work with. Our project had some challenges yet the team was innovative and flexible in their approach, as well as efficient and approachable throughout. We are thrilled with their results – an early estimate on one of their communications pieces looks like it may have doubled the revenue of last year's appeal! We are so grateful for the fantastic work they've done for us.

Natalie Pryles | Project Director
Courage to Care

Balanced value, insight, inspiration and nurture

Vikki really dug deep to get to know me and understand what my company is all about – beyond the surface. With a genuine commitment for getting to the heart of what matters most, she helped me sort through the craziness of a new business. As a result, I not only have a website which people absolutely love, I also have a crystal-clear set of goals and values for my business. She's balanced value, insight, inspiration and nurture perfectly.

Kali Boermans | Director
Code Accounts Pty Ltd

They infuse emotions seamlessly into words

Vikki and the team were a delight to work with. They're professional, strategic and have the ability to infuse emotions seamlessly into words. We are thrilled with the copy for our website.

Judy Hacker | Board Member

Helped us in ways we didn't know we needed

Refresh Marketing were a pleasure to work with. They were with us every step of the way, and helped us in ways we didn't know we needed. We're already looking forward to working with them again in 2020.

Laura Jeffries | President
Monash Marketing Students' Society

They nailed the brief

I am very happy with the work that the team produced. They nailed the brief and delivered high quality work. Their marketing background was an extra bonus - it guided the work in the right direction. I would definitely recommend them to others.

Krisy Wang | CEO

Turned complex concepts into easily understandable copy

Vikki and her team did an excellent job of firstly understanding the nature of my business and then turning complex concepts into easily understandable copy. A job well done across both the digital brochures and website. I would have no hesitation recommending Vikki or her team for future work.

Darion Pohl | Director
PX Pension Exchange Wealth

A wonderful experience

Working with Refresh Marketing has been a wonderful experience. The team have been very helpful, professional and quick. They provided excellent communication throughout, as well as excellent copy for my website. The process has been a delight!

Melanie Ellis | Director
Change of Plan

Executed perfectly

Vikki's preparation was excellent. The workbook, presentation and training were all executed perfectly.

Peter Newland | Managing Director
Advance Records Management

The time, trouble and care taken was remarkable

I love my website. Every time I look at it, I love it more. The time, trouble and care you have taken has been remarkable - as has your skill and professionalism. I can’t wait to have the opportunity to refer one of my clients so they too can experience the same magic.

Margaret Beaton | Director
Beaton Executive Coaching

Very thorough

The workshop was very thorough. It was great how we critiqued actual examples from our own marketing materials. My team have already started to use the new guidelines and think about writing for digital consumption - something which was not considered before.

Danika Crawford | National Marketing Manager
Colliers International

Vikki's training was right on point

Vikki's training was right on point. It was great to be able to meet and chat with her before the training to ensure the staff got the best out of the day.

Andrew Biffin | Service and Efficiency Coordinator
Bayside City Council

Walked away with some useful tips

The team was engaged throughout the training. I'm confident they walked away with some useful tips to improve their writing. Thank you!

Danielle Ralph | Product Executive
Captain's Choice

Already started using the techniques

The workshop was engaging and the team is still praising Vikki. The staff have already started using the techniques she provided.

Leng Warwar | Manager
Osteopathy Australia

An enjoyable learning experience for all

The Business Writing Essentials workshop was tailored to our business needs and used live examples. The presentation was engaging and relevant which made it an enjoyable learning experience for all! I would have no hesitation in recommending this workshop to others.

Atheena Avison | International Admissions Manager
Holmesglen Institute

Universally positive feedback

The Business Writing session was well-received by an audience initially sceptical about how applicable the lessons and learnings would be for them. Participants gave universally positive feedback around Vikki’s engaging and instructive facilitation style, and all attendees were able to gain valuable insights and ideas regardless of their level of competence or confidence in the topic.

Stuart Strickland | Group Learning & Organisational Development Manager

Took the time to understand our business

Vikki and the team were fantastic from start to finish. They took the time to understand our business and helped us to reflect on and refine our brand tone and personality. The process was efficient and it was fantastic to be able to pick up the phone at any time to discuss ideas. The end product was fantastic and we are very grateful for Vikki and the team's help and advice along the way.

Michael Thompson | Co-owner
Salts of the Earth

Positive feedback from all levels within our business

Vikki was a pleasure to deal with - responsive, knowledgeable and engaging. We have had positive feedback following her workshops from all levels within our business and look forward to working with her again.

Stephanie Hayne | People & Culture Manager
Moore Stephens

The team is still on a high

Thank you, Vikki, for a great workshop last week - the team is still on a high. They were especially positive about you as a trainer. It was very engaging and actionable learning and professional development. Morale has definitely increased since the training, and everyone is a lot more confident in their writing skills.

Pattie Camargo | Sales Development Manager, APAC

A groundswell for change

Thank you for today, Vikki. I have overwhelming feedback that your training was a great success. One of my team members already told me that the advantage of taking the course together will create a groundswell for change. So – thank you!

Paddy Scott | Marketing Manager
APT Travel / Travelmarvel

Fun and well worthwhile

Participating in training as a team was invaluable. The session got us all thinking about more effective ways to communicate in writing and challenge some of our common practices. It was fun and well worthwhile.

Karen Heitsch | Office Manager

Anyone would be out of their mind not to use them

Working with the Refresh Marketing team has been an absolute delight! They were my backbone in getting this website up and went beyond every expectation. Anyone would be out of their mind not to use them. Thank you!

Bridgette Azzi | Executive Assistant
Force Fire Pty Ltd

A stroke of genius

I can't emphasise strongly enough how pleased I am with the website content. It's absolutely a stroke of genius how your team has structured everything. I'm absolutely delighted with the content Refresh Marketing has put together. BRAVO!

Nick Giorgakis | Owner
Impressive Brushstrokes

A fun and relevant day for everyone

Vikki’s training fitted our brief perfectly. She was a great fit for our team and she made the day fun and relevant for everyone. She reminded us of the importance of clear communication and taught us how to simplify and plan what we write.

Maxine van der Velden | Office Manager
Armitage Jones

Glowing in their praise

Thanks for the session on Tuesday. I have spoken to a number of attendees and they were all glowing in their praise of the session and your delivery….well done.

Ricky Tozer | Service Manager, Customer and Communication
Queanbeyan Palerang Regional Council

Will definitely use them again

I came across Refresh Marketing from their website and google search ranking (always a good indicator). They took the time to meet me and understand my requirements, an initiative which proved to be crucial in getting the output right the first time! They were very good at getting to the heart of the message I wanted to convey, and extremely accommodating in all the dealings I had with them. Will definitely use Refresh Marketing again...maybe to rewrite this testimonial!

Peter Myers | Director

Professional and efficient

Vikki's copywriting work has been professional and efficient. We value her use of concise and engaging wording to meet our briefs.

Gordon Botwright | CEO
St John Ambulance (Victoria)

Love your work!

Love your work! You have done such a terrific job, there will be very little editing in my part. I will have a closer look and send you my few contributions soon. In the meantime, please pat yourself on the back for a job well done.

Barry Spanger | Business Coach and Mentor
Client Edge Consulting

Worked hard to produce great work

With a short lead time, Refresh Marketing was attentive to our needs and worked hard to produce great work that had the sentiments we were after.

Sally Vanston | Communications & Marketing Coordinator
Emmy Monash Aged Care

I’m delighted with the crisp, fresh copy they delivered

The Refresh Marketing team quickly discerned what I was trying to do and say, and created a language and format to match. I’m delighted with the crisp, fresh copy they delivered, and their responsiveness throughout the process.

Vincent Ramos | Director, Advancement
Holmesglen Foundation

Prompt turn around and a creative eye

An effective appeal in a tight timeline. We appreciated Vikki’s prompt turn around and creative eye in the development of this campaign.

Jemma Edwards | Donor Development Manager
Red Nose

Simpler, clearer and more effective

Vikki and her team were great to deal with and worked through a volume of content for us. They were responsive, efficient and worked hard to understand our requirements. The feedback from within the business was great – and the final outcome was simpler, clearer and more effective.

Zac Vlahandonis | Head of Marketing and Communications
Holmesglen Institute

I can rely on them to deliver great copy

Refresh Marketing's briefs have been to create copy that makes financial jargon simple for an audience that's not financially literate. They nails the briefs close to perfect the first time, every time. I can rely on them to deliver great copy without much back and forth on drafting.

Justine Hofman | Marketing Manager
Energy Ease

A godsend to my business

Vikki was a godsend to my business. She decluttered my website without taking away essential information. Everything is now clear, easy to read and to the point.

Amanda McGill | Owner
Nest Nannies

Put in to practice immediately

We were impressed by Vikki's entire workshop. Our team has put many of her ideas into practice immediately.

Franck Vigouroux | Principal
Westside Strata Management

Professional in all aspects of her work

Refresh Marketing distilled the essence of what I was after very quickly. They are welcoming and professional in all aspects of their work. A 'refresh' was exactly what I was after and I appreciated the team's expertise.

Liz Clarkson | Clinical Psychologist

Delivered beyond our expectations

Vikki created a course that suited our needs perfectly. In an industry filled with off-the-shelf training packages, it was 'refreshing' to find someone who understood our needs and delivered a product beyond our expectations.

Marc Lacoste | National Concierge Manager
The GPT Group

Cuts through the noise

Refresh Marketing is sincere and crafts content that cuts through the noise. They communicate clearly with your target audience in terms they can understand.

Reuben Zelwer | Senior Partner
Adapt Wealth

Truly an expert in her field

Vikki delivered an excellent training session on Business Writing Skills. She kept everyone engaged throughout the entire session and all the attendees walked away with new skills. I recommend her very highly and would use her again without hesitation. Vikki is truly an expert in her field.

Preeti Khushu | Director
Newell Brands

Couldn't be happier

Refresh Marketing was recommended to us by our graphic designer - and we couldn't be happier. By the end of our first meeting, we were sold. When they nailed the first draft, we knew we had made the right choice. Their quality speaks for itself and their process was so easy and efficient. We have now chosen to work with Refresh Marketing on more projects.

Nigel Tadros | Director
KEO Physio Group

Already seeing an improvement

The attendees got a lot from the training and we're already seeing an improvement with some of the staff. One of the girls said that the training helped her to reduce the content while still providing the necessary detail.

Lorraine Pelzer | Practice Manager
Family Care

She understood exactly what we wanted

Vikki took the time to find out about our business and made sure she understood exactly what we wanted before she wrote the letter for us.

Gary de la Porte | Owner
The Snowball Factory

Challenges you to understand your market

The Refresh Marketing team challenges you to really understand who your market is so they can create content that your audience wants to hear rather than what you want to say.

Paul Loughran | Manager, Department of Marketing
Monash University (Monash Business School)

Significant and sincere

Short and sweet, bite size but meaningful, significant and sincere. I would like to express my gratitude and cannot thank you enough for your inspiration and creativity in writing my online biography. Every helping hand, either small or big makes a huge difference to a lost soul.

Daniel Rose | Founder
Adoptive Talk

They have started using it right away

Thank you again for the fantastic workshop you presented to our team today. Everyone was enthusiastic about what they learned with you. And you were right, they have started using it right away! You produced exactly what I was looking for, if not more!

Nettie Handley | CEO
Complete Risk Analysis Australia Pty Ltd (CRA)

Just like magic

Just like magic it all came together under a tight deadline and a vague brief. Your input and creative thoughts at all stages of our project were invaluable.

Gary Levin | Managing Director
Ultimo Dental Software

A breath of fresh air

Vikki was amazing from the first moment and stood out above and beyond the other copywriters I contacted. Her willingness to come meet us to discuss the brief was a breath of fresh air and integral to the success of our project. Due to the nature of our business and the many people involved, the unlimited revisions also appealed. I highly recommend Vikki to anyone - she will take your copy to the next level!

Hayley Murnane | Marketing Executive
Showtime Events Centre

Her passion shines through

Vikki has been a tremendous help to us. Her knowledge and passion for writing shines through every piece of work. Our 2015 and 2016 Annual Reports specifically stand out. She’s taken the time to understand every aspect of our organisation to ensure her work clearly represents who we are. I’m looking forward to working with her again.

Lucy Duvnjak | Marketing Campaign Executive
St John Ambulance Victoria

Understood my brief quickly

Vikki very quickly understood my brief and delivered copy on my brand. Thank you!

Emily Nadelman | Director

So much more than a great copywriter

Vikki is so much more than a great copywriter. She's a great listener too! We had a couple of short brainstorming sessions to discuss the brief and she provided a fantastic result within the specified time-frame. Would I recommend Vikki? Absolutely - for her high quality and standard of work, her process, her communication and her can-do attitude.

Michelle Wutzke | Principal
M.B. Secretarial Services

Reflected my passion

Vikki is very professional, efficient and personable. She listened to my story and reflected the passion I have for my business and my clients. You can be confident that she will represent your passion too.

John Harkin | Managing Director

Outstanding service

Our unique brief was a challenge but we received outstanding service and a fast turnaround time which was greatly appreciated. We highly recommend Vikki!

Catherine Rice | Marketing Manager
Safe Ag Systems

The end result was fantastic

Vikki did a great job. Timelines were tough and expectations were high, however the end result was fantastic. We were very happy and grateful. A job very well done.

Nadika Garber | Director
Hinkler Books

A refreshing, no-nonsense approach

Vikki offers a refreshing no-nonsense, straight-talking approach to her work. She is easy to work and we look forward to doing so again.

Clifford Moss | Director
Good Business Matters | Good Xmas Trail

Went over and above

Vikki did an amazing job rewriting the content for our website. She turned it around quickly and went over and above working on this during holidays and tough deadlines. She was a pleasure to work with.

Chris Dimopoulos | Home Care Segment Advisor
Benetas Aged Care

We've come a long way with your help

Thank you very much for all your assistance. It is always great to have your input, improving our message to the market and bringing consistency into everything we do. We’ve come a long way with your help.

Bill van der Linden | Manager
Flow Power

Truly loving it!

I am so pleased I chose you to write the website content for my business - I barely had to change anything at all! Thanks so much for what you've done, I'm truly loving it.

Erin Scott | Director
Healthy Habits Nutrition

Exactly what I was hoping for

Fantastic and valuable day, Vikki. You managed to cover so much useful content and my team got a huge amount out of it. The mix of theory and activities was also exactly what I was hoping for. This workshop has given us a lot to improve on and I am sure will make a real difference.

Michael Jones | Deputy Director of Marketing
The College of Law

We loved so many of your ideas

Thank you for working with us to create a tagline for our new student services model. We loved so many of your ideas and have decided to go with the one you recommended which we believe is the perfect fit. We really appreciated your rigorous approach to developing options as it made reaching our decision and then explaining our rationale so painless!

Deanne Dunne | Senior Manager, Student Service Network
Deakin University

Fully grasped what our business is all about

Vikki is a dynamo who has fully grasped what our business is all about. Her creative writing, vibrant personality and attention to deadlines has allowed our project to progress seamlessly to completion. I am looking forward to continuing our fun and a professional alliance as we enter stage two of our strategy.

Doug Dick | Executive Director
VIPS International Pty Ltd

The best decision we could have ever made

The Refresh Marketing team is strategic, professional and extremely committed. They helped us clarify our thinking around our brand, vision and service offering, structure our website and communicate with our audience in a way we never could have. We now partner with Refresh Marketing for all of our communication needs. Engaging them was the best decision we could have made.

Cathy Caballero | Co-founder
The Positive Psychology Centre

Our website copy was spot on

Vikki took the time to understand our offering and created website copy that was spot on. She managed to convey all our key messages succinctly and with flair – and was also a pleasure to work with. Vikki truly has a gift.

Sharon Branicki | CEO
Strive Online Education

Beautifully written content

You’ve captured everything perfectly - thank you for your expertise and beautifully written content.

Samantha Szadovszky | Marketing
Webtron Online Auctions

An inspirational business partner

Vikki worked with our fundraising team on our 2016 Summer Fire Appeal. She provided valuable input on the cause and format of the campaign, project managed the design and wrote all of the copy. She is an inspirational business partner, who is creative and thorough in everything she does, and is an absolute pleasure to work with. I would not hesitate to recommend her and cannot wait to work with her again on our next project.

Heather Wallace | Fundraising Manager
St John Ambulance Australia (Vic) Inc

I only turn to Vikki when it comes to writing copy

I have engaged Vikki several times throughout my career while at different organisations and she always produces work of the highest level. Vikki has a terrific ability to distil complex information and transform it into writing that’s appealing and easy to digest. She is easy to work with, delivers on time and on budget - and has a great sense of humour. I will now only work with Vikki when it comes to writing copy!

Michael Jones | Marketing Manager
The College of Law

Efficient engagement process

Vikki was able to easily understand our business and translate our ideas into clear content that represents our brand. Her engagement process was also efficient and saved us a lot of my time.

Adrian Di Bartolo | Technical Consultant

Receive terrific feedback on each and every occasion

We regularly engage Vikki Maver to conduct business writing training for managers across three campuses at Deakin University. On each and every occasion I receive terrific feedback from all participants. She delivers at a good pace which keeps everyone interested and involved – and her writing tips are effective and easy to implement. Vikki also tailors the course content to our organisation, keeping the sessions relevant and engaging.

Sandra Mussett | Executive Officer (Office of The VP)
Deakin University

Content and delivery hit the mark

We asked Vikki to present at our annual WordPress conference in 2011 - and then again in 2013 - on how to write for an online audience. On both occasions Vikki researched our audience and tailored her talk accordingly. Her content and delivery both hit the mark and her tips and techniques brought lasting value to attendees. To top it off, Vikki communicated clearly with organisers before and after the events and is a pleasure to work with.

Dee Teal | Conference Organiser

Vikki’s courses always rate in the ‘exceptional’ category in our evaluations

Vikki has been running business writing and web writing training sessions for our organisation since 2008. She has trained hundreds of our staff and her courses are always very well received - rating in the ‘exceptional’ category in our evaluations. Vikki builds a respectful relationship with our employees and understands our commercial objectives. She is also very accommodating with her training schedule and easy to work with when I create our corporate training calendar. Vikki is very much an asset to our organisation.

Lyndsey Smith | Capability & Engagement Advisor, Organisation Development
City of Greater Geelong

Simple and informative training

I would like to endorse the quality of training provided by Vikki Maver for the Marketing Team at ANCA. Vikki provided simple and informative training which enabled us to improve our communications and write with greater clarity.

Simon Richardson | Product Manager
ANCA Machine Tools

Got a lot more out of it than expected

We got a lot more out of the workshop than we expected. The session was well presented and the subject matter was accessible and well-tailored to our business.

George Rogers | Corporate Management Accountant

The day went so fast!

Thank you for a great workshop - everyone really enjoyed it and felt they learnt a lot. The pace of the training was perfect for our group, you really kept it interesting and moving, which meant the day went so fast. Keep an eye on our web pages, am sure they will be greatly improved as a result of your training.

Rachael Ruz | Manager, HR Information & Systems
Deakin University

Making a real difference to our communications

Thanks for coming in to train our marketing team. We are all using the techniques you taught us and it is making a real difference to our communications.

Tara Anderson | Marketing and Communications Manager

Exceeded our expectations

Thank you for a very worthwhile day – what a difference this will make. Your workshop exceeded our expectations.

Zana Ballantyne | Learning & Development Manager
ADP Payroll

Vikki’s knowledge of the topic was excellent

We had Vikki come in to train five different groups and the feedback was positive each time. The course was relevant for all staff and has definitely been useful - no doubt about it. The sessions were well presented and Vikki’s knowledge of the topic was excellent.

Irene Tan | Human Services
Assa Abloy

Course was comprehensive, practical and well targeted

After our first session, we asked Vikki to come back and conduct the web writing course to another three groups. The course was comprehensive, practical and well-targeted. It far exceeded our expectations.

Jade Gulliver | Website Officer
City of Moonee Valley

Comprehensive yet accessible for all skill levels

Vikki was able to tailor a course for us on short notice. It was comprehensive, yet accessible enough for all skill levels to learn a great deal. Would recommend to others.

Ryan Raybould | Web Content Officer
City of Greater Geelong

Thrilled with the results

We had a large group of our people attend the session with Vikki and we were thrilled with the results. Everyone gained something practical and we felt the time investment was well worthwhile.

Suzana Ristevski | Strategic Marketing Director
GE Capital

Her suggestions and tips were excellent

I was referred to Vikki by a colleague at Monash - and I'm so glad I was. We invited her in to deliver a writing workshop for our team and her suggestions and tips have been excellent. The session was terrific and we are becoming confident and capable writers ourselves!

Naren Chellappah | Marketing Manager
Faculty of Education, Monash University

A well-paced and interesting web writing program

Vikki delivers a well-paced and interesting web writing program. She is extremely knowledgeable and inventive and the feedback from attendees has been extremely favourable. She is easy to work with and I would have no hesitation in recommending Vikki for the delivery of a web writing course.

Jill Lewis | Web Training Consultant
Deakin University

Nails it every time

Vikki is full of energy and fresh ideas. She supported us in our recent brand relaunch - rewriting everything from our new website and email templates through to our DM letters and brochures. Vikki works with us from concept creation right through to content delivery and nails it every time. We value her partnership immensely and look forward to working with her for a long time to come.

Julian Mattatia | Managing Director

We barely had to make any changes

Vikki was so easy to work with. She transformed our content from a dry business writing style into a vibrant and interesting read. The best part is that after rewriting our entire website, we barely had to make any changes! We were expecting to have to make rounds and rounds of edits - so I am a very happy client right now. She nailed it!

Sarah Breen | Marketing Consultant
Kennedy Needham Corporate Advisors

Your work is simply fantastic

Firstly, your work is simply fantastic. While reading your draft, I felt myself becoming even more motivated and committed to my organisation's cause, which must be a good thing. Thank you also for the super quick turnaround. We are very excited to have you on board - so here's to making a real difference.

Doron Lazarus | National Marketing & Communications Manager
JNF National Division

We received uniformly enthusiastic feedback

Vikki ran a terrific half-day Writing for the Web workshop for us. It was energetic, focused and engaging. She struck the right balance between explaining the foundation of effective online communication and practical activities. She consulted with us on what we needed prior to the workshop resulting in a presentation that was well-tailored to our needs. All the attendees from Victoria’s courts and other legal sector organisations gave uniformly enthusiastic feedback. I highly recommend her for in-house training.

Elisa Berg | Deputy Director, Manager Online Strategy and Publishing
Victoria Law Foundation

A lot of positive feedback from our clients

The quality and professionalism of all our external communications - including newsletters, brochures and website content - has greatly improved since we began to engage Vikki. She has helped us to identify and communicate the key messages of our business, and I've received a lot of positive feedback from clients about the enhanced Urban Intelligence brand.

Lior Rauchberger | Director
Urban Intelligence

She worked autonomously – with minimal questions and fuss

Australian Unity recently engaged Vikki to rewrite a brochure for a complex product. After a short over-the-phone briefing session, Vikki grasped our project quickly and added value straight away. She worked autonomously - with minimal questions and fuss. Vikki was also transparent with costs and met our tight deadline. What's more, the quality of her work exceeded our expectations and she was very friendly and easy to communicate with.

Kevin Young | Innovation Manager
Australian Unity

A valued asset of our business

Finding time to create new content for our website was a significant burden on our business. When we decided to engage a content writer, we met with Vikki and were very impressed with her personable and practical approach. Vikki is extremely approachable with any idea you may have and her feedback was invaluable. She is a valued asset of our business and we look forward to continuing to work with her in the future.

Leigh Brown | Senior Associate
Zolis Lawyers

Encapsulates feeling into succinct, easy-to-read content

Working with Vikki was a great experience. She was engaging and perceptive and demonstrated a unique ability to encapsulate feeling into succinct and easy-to-read content. And due to the respect she holds in her industry, she was able to connect me with other professionals who also added great value to my business and marketing strategy.

Tom Crothers | Director
Crothers Financial Planning

Presentation style was clear, fun and engaging

We invited Vikki in to train our team on how to write for the web. The course was interesting and relevant and Vikki's presentation style was clear, fun and engaging. All trainees found the session very practical and worthwhile and we can't wait to practise all her great writing tips as we rewrite our website in coming months.

Tracey Olive | Manager Corporate Services
Whitehorse Maningham Libraries

Will definitely be recommending to others

Overall it was a great experience working with Vikki. She delivered the project on time and to budget. However, what we valued most, was her general advice about our website strategy and about how we should promote ourselves. We will definitely be recommending Vikki to others.

Kapil Sheth | Vendzone
Vendzone Pty Ltd

Thorough and reliable with a consultative approach

We engaged Vikki to edit the Faculty of Education Handbooks and to proof our online course maps. Vikki was thorough and reliable with a professional, consultative approach. She asked a lot of questions to clarify the task which we really valued. The work Vikki delivered was of a high quality and she met our tight deadlines comfortably. We would engage Vikki again.

Kay Ritchie | Curriculum Services Officer & Faculty Handbook Editor
Faculty of Education, Monash University

Your marketing background proved invaluable

When a I stumbled across your website via Google, I knew you would be the perfect person to rewrite my webpage. Your marketing background proved invaluable because it helped me understand the importance of defining a clear point of difference for my brand. The research and brand positioning work you did was instrumental in helping to deliver the right message to my customers.

Caroline Hoyle | Director
White Soda Swimwear

Articulated our point of difference perfectly

Thank you for rewriting our website content  - we really value your professionalism, advice and passion. You understood and articulated our point of difference perfectly. Your writing will certainly strike a more powerful connection with our potential clients.

Mary Sdregas | Director
JMRE Real Estate

A creative writer who produces impressive results

Vikki is a creative writer who produced impressive results for our new website - without stretching the truth. She was able to meet our tight time-frames and delivered all outputs as promised. I will certainly turn to Vikki again for future writing projects.

Peter Proud | Managing Director
Graph Solutions Pty Ltd

Thrilled with the end result

We always knew that writing content for our new website was going to be challenging - so we wanted to be sure we found the right person. When Vikki was recommended to us by someone we trusted, we contacted her straight away. And we were not disappointed. Vikki is easy to deal with, respectful, attentive and responsive. We valued her original ideas and ability to think outside the box. Most importantly however, we are thrilled with the end result.

Simon Exley | Director
Dangerfield Exley Lawyers

I am doing a little happy dance right now because I found you

Oh my goodness, we love your work! I have been with my hard-to-please partner for 16 years and I have never seen him this ecstatic about anyone before. This is rare feedback on his part I can assure you. I am doing a little happy dance right now because I was the one who found you! Thanks so much for making me look so good, Vikki.

Delilah Wolter | Director

Transformed confusing briefs into clear and creative solutions

Vikki was a pleasure to work with. She answered all briefs on time, if not before, with fresh and creative ideas. She worked with Kmart for 2-3 months and supported the Marketing team with communications across web and catalogue. She transformed confusing briefs into simple, clear and creative solutions.

Nicole Hayes | Senior Creative
Kmart Marketing

Was happy to keep working on the project until I was 100% happy

I chose Vikki Maver from Refresh Marketing to update the copy on my video production company's website. Vikki invested the time, and asked the right questions, to clearly understand my business, and my clients. She not only listened carefully to my requests, but also recommended ideas and approaches I had not considered that led to an even more successful outcome. It's great working with Vikki because she is very professional and reliable. Vikki was happy to  keep working on the project until I was 100% happy. This really showed her commitment to the project, and helped lead to a very positive result.

Ryan Spanger | Managing Director
Dream Engine

Really pleased with her work

Vikki really understands writing for the web, she understood our brief and we're really pleased with her work. Vikki was able to meet our tight deadline and we'll be recommending her in the future.

Aaron Rutley | Director
Eleven Media

Her suggestions and tips have been excellent

I was referred to Vikki by a colleague at Monash - and I'm so glad I was. I loved the way Vikki analysed our course descriptions and rewrote them in a short, simple and uncluttered way. Her suggestions and tips have been excellent.Since first helping us, we asked Vikki to rewrite our entire suite of printed material. I'm now keen to work with her on our online content too.

Naren Chellappah | Marketing & Communications Manager
Faculty of Education, Monash University

You’ve definitely got a gift

Thanks again for the flyer. I really do love it as it just makes it so much clearer and will really strike a chord. You've definitely got a gift.

Frances Gordon | Self-esteem Counsellor and Trainer

Would have her back at any time

Vikki attended our office over two days and conducted seminars with outstanding success and results. We would have her back at any time.

Tony Aarons | Associate Director
Gross Waddell

I learnt a lot from Vikki about engaging an audience

I retained Vikki to develop the content for my new business website. She was absolutely amazing in being able to transform arguably dull and repetitive information into something interesting, enjoyable to read and highly informative. Every time I write, whether it be business related to otherwise, I ask myself "How would Vikki put this?" I learnt a lot from Vikki about engaging an audience and I would use her again in a heartbeat. She comes recommended highly from me, that's for sure.

Rochelle Rothfield | Director
Rothfield Legal Recruitment

Articulated my ideas clearly

Vikki assisted me with the text for my website. She was able to articulate my ideas in a clear, succinct and interesting way, and I love the result.

Karen Wise | Director
Wise Workplace Solutions

Went to great lengths to understand our business

Vikki has worked with Hatch Financial Services to develop copy for our website and other marketing materials. We have been delighted with her work on each and every occasion. What stood out is that Vikki took a detailed brief at the outset and went to great lengths to understand both our business and what we were looking for in each piece of copy.  This translated into clear, concise copy that conveyed our key messages in a simple but engaging and professional way. I have no doubt that we will continue to use Vikki further.

Tim Gaspar | Director
Hatch Financial Services

Asks all the right questions

At MBS, we typically have several stakeholders that need to approve our external communications, and everyone responds very positively to Vikki’s work. Vikki takes the time to understand our needs – no matter how complex – and asks all the right questions. This means we rarely need to make significant changes to her writing. Her first drafts hit the mark.

Danica Weller | Manager, Direct Marketing and Design
Melbourne Business School

Her simple yet professional writing style will give us the edge we need

We recently asked Vikki to write a new sales brochure for our business, and we are so pleased we did. We operate in a very complex industry and Vikki did an excellent job understanding our business and transforming our thoughts into a clear and compelling written message. Vikki’s simple yet professional writing style will give us the edge we need in the highly competitive energy market.

Graeme Weller | Managing Director
Energy Price Solutions

Captured the unique culture of our firm

Thank you for the awesome job you did writing our new corporate brochure. Your words perfectly capture the unique culture of our firm and the upbeat feel we were seeking. We are very happy and excited with the result!

Shane Rose | Managing Director
Rose Corporate

A pleasure to work with

Anyone can write but copywriting is an art form that Vikki clearly demonstrates. It's also the approach to clients through understanding often complex briefs and audiences which has been made it a pleasure to work with Vikki on a number of projects for Monash University. We also had the opportunity to experience a writing workshop seminar which has renewed my own personal interest in what makes for good writing.

Nicole Sims | Associate Director
Monash University

Highly recommend Vikki to anyone serious about their image

Vikki has done a very good job capturing a relatively disjointed description of what our company is all about and coming up with an excellent document not only for our customer proposal template, but also for the entire website. I would highly recommend Vikki to anyone serious about their online or on paper image.

Michael Patishman | General Manager
BizTech Enterprise Solutions

Transformed key pages of our website

Vikki was able to turn dense, confusing web text into short, effective messages. She transformed key pages of our website, making our messages clear and easy to understand.

Melissa Birks | Executive Manager Marketing Strategy
HESTA Super Fund

Provided insightful advice

Engaging Vikki was definitely a wise marketing and business decision. Our website was complex and difficult to interpret, but she turned it around. She changed the words and captured our key messages for all to understand. Vikki is also great to deal with. She provided insightful advice and is a natural communicator. I highly recommend her to anyone.

Janeen Woods | Director

Helped me produce a website I am proud of

Vikki provided clarity in words from a complexity of thoughts. She helped me communicate the value of my services and produce a website I am proud of.

Trevor White | Principal Consultant
Creative Branch Consulting

Well worth our investment

We were initially unsure of the value of engaging a professional web writer. But Vikki’s work was well worth our investment. She wrote our entire website and helped us communicate a clear point of difference in our competitive industry. Vikki put into words what we never could have.

Adam Lang | Chief Technical Officer
BizTech IT

Vikki’s work never disappoints

Vikki Maver performs many writing tasks for the Commercial Card Team and we are confident in her ability to get it right. We value her clear and simple writing style - which is especially important in the banking industry. Vikki's work never disappoints.

Mary Herbert | Manager (Business Growth, Commercial Cards)

Definitely has a way with words

Refresh Marketing made the implementation of our marketing platform a simple process. Vikki is professional, prompt and delivers when she says she will. She definitely has a way with words!

Julian Millman | Director
Next Level Property

A fresh perspective on an offering we were too close to

Thank you for helping us re-launch our website. You grasped our key business and marketing messages quickly and accurately while providing a fresh perspective on an offering we were too close to. We now proudly promote our new site to clients and prospects. It speaks to our audience and projects the exact image we were hoping for.

Stephen Chow | Director
Acuity Consulting

Proof was in the pudding

We are an online business so our website is everything. And until we met you we didn’t realise how important the written message is. We have a complicated service to communicate and you nailed it. The positive customer feedback we started receiving soon after our new content went live, is proof in the pudding. Thank you for taking the time to understand our business and making sure you got it right. Plus the extra marketing tips and ideas you gave us along the way were invaluable.

Malcolm Myers | Director
Happy House Sitters

What a difference it makes hiring someone of your calibre

We wish we found you long ago. It was like you wove a magic wand over our words. You helped us find the right image for our business and now appreciate what a difference it makes hiring someone of your experience and calibre.

Tanya Simon | Director
TDS Plumbing Services

Very happy with the quality of her writing

Working with Vikki from Refresh Marketing was a great experience. Her comprehensive knowledge and professionalism helped us considerably. We were very happy with the quality of her writing and the speed with which she delivered. I would certainly recommend Refresh Marketing to others.

Raymond Zhang | General Manager
RZ Owens Constructions Pty Ltd

Style and tone were perfect

After one briefing session, Refresh Marketing’s first draft of copy was brand compliant and met the websites copy objectives. Style and tone were perfect.

Mabel Estrella | Account Director
Next Digital

A deep understanding of the marketing process

I have worked with Vikki Maver for more than four years and I have always valued her marketing insights and her deep understanding of the marketing process. Vikki has completed many copywriting assignments for me and without exception her work has always been of the highest order. She has the happy knack of being able to connect with target markets and to craft impactful copy that works.

Frank Chamberlin | Lecturer, Direct Marketing
Monash University

Catchy and readable

Vikki took my sentiments and ideas and cleverly crafted them into something catchy and readable.

Andi Herman | Director
Patch Andi